Frequently Asked Questions
Q: When will I receive my travel documents?
A: The most convenient option for your documents will be my completely electronic itineraries. These e-documents can be accessed on your smartphone at all times on your trip and shared with loved ones who want to know your itinerary as well. When the time comes, I will send you instructions on how to utilize them to the fullest. If you prefer a hard copy of your itinerary, just let me know, but more often than not, my clients end up choosing the electronic versions.
Q: How do I make payments?
A: Once we confirm your itinerary and you are ready to make a deposit, I will send over a secure credit card authorization form and invoice. This gives me all of the information I need as well as permission to make charges on your behalf. Your information is then securely saved, so you can easily revisit your invoice and make future payments quickly and easily.
Q: What if I need to cancel?
A: In today's travel climate, I understand how important flexibility and the option to cancel your trip has become. Part of my job as your travel advisor is to educate you about each aspect of your trip's cancellation policy. The tour guides, hotels, properties, and experiences I curate for my clients often have their own unique set of cancellation policies, so I will include all cancellation details clearly in your trip proposal.
Q: Can I make changes to my plans?
A: Yes, absolutely! After you’ve looked everything over, we can determine any changes that you would like to make. I offer 3 complimentary changes to your itinerary.
Q: Do you promise the cheapest price?
A: My job is to find you the best value on vacation that aligns with what your travel goals are. I take my clients’ budgets very seriously and treat them with the same respect I would want my own vacation budget treated, but ultimately, I keep your best interest in mind and make my travel recommendations with all relevant factors considered. If your priority is to keep things as budget-friendly as possible, that is what we will work with. If you'd like to surprise your partner with a romantic getaway, I'll use my magician's wand to make things extra special, which sometimes may need a larger budget.
In the end, it is YOUR vacation and my job is to ensure that you are getting everything you want out of it, within the budget that makes sense for your family.
Q: How does pricing work with a travel agent?
A: Transparency is important! Budgets are important! So, how much is this going to cost?
All of my clients receive a complimentary consultation for us to meet each other and chat about the design process. Once you decide to SEAS the day, I ask that my clients pay a small design fee of $39 per adult traveler, plus 3% of any airline packages. Your design fee covers the time spent researching, connecting with vendors, and using the information you provide in order to curate a customized vacation that is specifically tailored to you.
You want to know what is awesome? In most cases, you save much more than you spend! I work within your budget, and I always focus on making sure that you get a solid value in return for your money!
Q: What are the current updates regarding COVID-19 and travel?
A: For the most up-to-date information, please visit the CDC's website. You are encouraged to research your specific airline/accommodations for any additional information.